Site FAQs

Search. Find. Discover. Order

We have launched our new SARSTEDT US website, now featuring a fully integrated webshop. All with one aim in mind: To make your workflow excellent.

This page provides important information about what has changed, what remains the same, and how to access your account.

По использованным терминам результаты не найдены.

What’s New

Search.

Streamlined search for your desired solution.

Find.

Product details at a glance to find your ideal solution.

Discover.

Support and insights to discover your complete solution.

Order.

Simplified ordering of your needed solution.

What has changed?

  • Unified e-commerce experience

  • Improved mobile accessibility

  • Simpler navigation and search

  • Enhanced product pages and resources

What remains the same?

  • Account creation in minutes

  • Existing e-commerce account information

  • Saved addresses in your account

  • Your negotiated pricing and shipping terms

  • Dedicated customer support

    Please note: Order history from the old platform was not transferred to the new platform.

FAQs

For Existing E-commerce Users

Your account has been transferred.

Your account information has been securely transferred to the new platform.

Important: Password reset required

For security reasons, you must create a new password before logging in for the first time.

What does it mean to upgrade to a B2B account?

All e-commerce users initially register as B2C customers to enable immediate online purchasing.

If you register using your corporate or institutional email address, you may request an account upgrade after creating your e-commerce account. Once approved, the upgrade links your e-commerce login to your institution’s B2B account with SARSTEDT.

This provides access to:

  • Negotiated pricing (if applicable)

  • Invoice payment terms

  • The ability to reserve out-of-stock products

  • Other benefits based on your business relationship

For New Customers

New to online ordering?

You can now browse and purchase products directly on the SARSTEDT US website.

Support & Contact

Contact our customer service!

If you experience any issues or have questions about your account or the new website, our team is here to help.

Email: customerservice.us@sarstedt.com
Support hours: Monday - Friday 8 am - 6 pm EST

Contact our sales team!

For questions about product pricing or availability, reach out to our sales team for assistance.

Email: sales.us@sarstedt.com
Support hours: Monday - Friday 8 am - 5 pm in your region